Cancellation Policy

Last updated: September 20, 2025

At Printup, we understand that sometimes plans change, and you may need to cancel an order. However, because all our products are custom-made specifically to your designs and requests, cancellations are subject to strict conditions. Once you place an order and the payment is confirmed, our production process begins promptly to ensure timely delivery. Due to this personalized production workflow, we can only accept cancellations within one hour of order confirmation. If you request cancellation after this time window, unfortunately, we will not be able to stop the manufacturing process or refund the order.

To cancel your order within the allowed time frame, please contact our customer support team immediately by email at support@printup.com or by phone at [Insert Phone Number], providing your order number and cancellation request. We will confirm the cancellation and process a full refund if your request is accepted. Any cancellation requests received after production has started will be declined, as the order is already in progress and cannot be reversed.

If your order has already been shipped or delivered, cancellations are no longer possible, and our standard Return Policy applies for any eligible issues such as defects or damages. We encourage all customers to carefully review their orders, designs, and personal information before submitting to avoid the need for cancellations.

At Printup, our goal is to provide a smooth and satisfying experience. While we have limitations on cancellations due to the nature of custom products, our customer service team is always ready to assist you with any questions or concerns regarding your order. Please contact us promptly if you need help.

Thank you for understanding our policy and for choosing Printup for your personalized print-on-demand needs.