Return Policy

Last updated: September 20, 2025

At Printup, customer satisfaction is our top priority. We strive to ensure that every product you receive is exactly as you expected—carefully crafted, professionally printed, and delivered with care. However, due to the personalized and made-to-order nature of our products, we have a return policy that reflects both your rights and the limitations of custom printing.

All of our items are custom-printed based on your selected design, uploaded artwork, or personalized message. As a result, we do not accept returns, exchanges, or cancellations once an order has been placed and confirmed. Each order is created specifically for you, and as such, cannot be restocked or resold to another customer. We kindly ask that you double-check your design, text, and order details before finalizing your purchase.

That said, we understand that mistakes can happen during production or delivery, and we are here to help if something goes wrong. If you receive a product that is damaged, defective, or significantly different from what you ordered, please contact our customer support team within 48 hours of receiving your order. To speed up the process, kindly include your order number, a description of the issue, and clear photos of the product showing the damage or error.

Once we review your claim and verify that it qualifies for a replacement or refund, we will take immediate action. In most cases, we will offer a free replacement of the same item, or if that is not possible, a full or partial refund, depending on the situation. Please note that minor color variations, differences due to monitor settings, or slight misalignments that fall within acceptable printing tolerances do not qualify for return or replacement.

Printup is not responsible for errors in the personalization submitted by the customer. This includes spelling mistakes, incorrect dates, or low-resolution images. We encourage all customers to review their designs thoroughly before submitting their order. In addition, we are not liable for delays or damages caused by third-party courier services. While we do our best to work with reliable delivery partners, we cannot control transit times, weather disruptions, or mishandling by shipping companies.

In rare cases where a refund is issued, the amount will be credited back to your original payment method. Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment gateway. Refunds or replacements are not provided for orders reported after the 48-hour window or for items damaged due to misuse, wear and tear, or improper handling after delivery.

By placing an order with Printup, you acknowledge and agree to this Return Policy. We’re committed to providing exceptional service, and while we cannot accept returns for personalized items, we will always work with you to make things right if something goes wrong.